Terms of Use
These Terms of Use govern access to and use of the Ramsay Resilience Group LLC website, including www.ramsayresiliencegroup.com, and related website content, forms, communications, and informational materials. By accessing or using this website, you agree to these Terms. If you do not agree, you should not use the website.
Website Purpose and Scope
Ramsay Resilience Group LLC provides business risk assessments, operational resilience evaluations, business continuity consulting, safety-related consulting, and related advisory services. The website is intended primarily to provide information about those services, allow business visitors to learn more, and enable prospective clients to contact Ramsay Resilience Group or book appointments.
The website is primarily business-to-business in nature. Nothing on the website itself is intended to create an immediate contractual relationship solely through browsing, reading content, or submitting a general inquiry. Based on current intake information, clients become leads through the website, but contracts are not signed through the website itself. Separate proposals, service agreements, invoices, or written arrangements may govern paid services where applicable.
You must be at least 18 years old to use the website in a manner that involves submitting inquiries, booking appointments, or engaging with Ramsay Resilience Group regarding services.
Ramsay Resilience Group may update, modify, suspend, or remove website content, features, availability, and service descriptions at any time, including without prior notice where permitted by law.
These Terms govern website use. Separate project documents, invoices, proposals, or consulting agreements may contain additional terms that control paid services, deliverables, billing, scheduling, cancellations, scope, and related client obligations.
Contents
- Permitted Website Use
- No Website-Based Contract Formation
- Payments, Billing, and Service Activation
- Cancellations, Appointments, and Refunds
- Intellectual Property and Limited Rights
- Acceptable Use Restrictions
- Disclaimers
- Limitation of Liability
- Governing Law and Venue
- Changes to These Terms
- Contact Information
Permitted Website Use and No Website-Based Contract Formation
The Ramsay Resilience Group website is intended to provide information about the business, its services, and ways to contact or schedule with the company. Use of the website is permitted only for lawful, good-faith, business-related, and informational purposes consistent with these Terms.
Permitted Use
You may use the website to:
- Browse information about Ramsay Resilience Group and its services
- Submit a contact or consultation inquiry
- Request additional information about service offerings
- Book or request appointments where such features are available
- Review public-facing business content, updates, and service descriptions
Your use of the website must remain lawful, accurate, non-deceptive, and consistent with the site’s intended business purpose.
Lead Generation and Informational Use Only
Based on current intake information, the website is used primarily to collect leads and provide business information. Visitors may become prospective clients by contacting Ramsay Resilience Group through the site, but paid services are not purchased directly through the website.
The website is not currently structured as a public e-commerce checkout, subscription checkout, or automated contract-acceptance system.
No Contract Formed Solely by Website Use
Visiting the website, reading website content, submitting an inquiry, or booking an introductory appointment does not, by itself, create a binding contract for services between you and Ramsay Resilience Group.
Any actual service engagement, scope of work, pricing, billing structure, deliverables, or project relationship is expected to be governed by separate written communications, proposals, invoices, service agreements, or other direct arrangements as applicable.
No Public User Accounts
Based on current intake information, the website does not currently provide public user account creation, customer logins, employee logins, member profiles, or community accounts.
If those features are added later, these Terms may be updated to include additional account, security, and user-responsibility provisions.
Age Requirement
You must be at least 18 years old to use the website for inquiry submission, service-related communication, appointment booking, or other interactions that may lead to a business relationship with Ramsay Resilience Group.
Right to Update or Limit Website Access
Ramsay Resilience Group may update, revise, suspend, restrict, or remove website content, features, contact methods, booking availability, service descriptions, or portions of the website at any time, including without prior notice where permitted by law.
This section is intended to make clear that the website functions primarily as a business information and lead-generation tool. Separate project documents, written proposals, invoices, or service agreements may impose additional or controlling terms for any paid engagement, scheduling commitment, project scope, cancellation rule, or billing arrangement.
Payments, Billing, and Service Activation
Paid consulting and related services are not automatically purchased through the public website. Where Ramsay Resilience Group agrees to provide services, billing, payment timing, and service activation are governed by invoice terms, written communications, proposals, and any separate service agreement or project arrangement that applies.
Manual Invoicing
Based on current intake information, customers are charged by manual invoicing through QuickBooks rather than through an automated public checkout on the website.
Ramsay Resilience Group may issue one-time invoices, project invoices, recurring invoices, or other written billing requests depending on the type of service, package, scope, or engagement structure involved.
Payment Due Before Work Begins
Unless Ramsay Resilience Group agrees otherwise in writing, payment is due before the start of work after the invoice is issued.
No obligation to begin services, deliver work, reserve project time, or activate ongoing service support arises until required payment is received and any required onboarding or scheduling conditions are satisfied.
Pricing and Scope
Pricing may vary depending on company size, selected package, project scope, service structure, timing, complexity, and any written arrangement between the parties.
Public website content may describe services generally, but final pricing, deliverables, and billing structure may be documented separately in proposals, invoices, service agreements, or direct written communications.
Failed or Missing Payment
If payment fails, is not received when due, is reversed, or is otherwise not successfully completed, Ramsay Resilience Group may decline to begin work, suspend work, delay scheduling, withhold deliverables, or discontinue service until the payment issue is resolved.
Based on current intake information, if payment fails, no service is performed by Ramsay Resilience Group.
Recurring and Retainer Billing
Where recurring or retainer-style services are offered, they may be billed at the agreed interval, including monthly, quarterly, or semi-annual increments where applicable.
Based on current intake information, recurring service arrangements may be changed in writing, subject to any additional written agreement, proposal language, or service terms governing the specific engagement.
No Automatic Public Purchase Right
Nothing on the website obligates Ramsay Resilience Group to accept a project, begin work, or provide services solely because a visitor submits a form, requests information, or expresses interest.
Service activation remains subject to availability, written scope alignment, invoicing, payment receipt, and Ramsay Resilience Group’s acceptance of the engagement.
This section should be read together with any proposal, invoice, service agreement, statement of work, recurring services document, or other written engagement record. If a separate written agreement contains more specific billing, payment, or activation terms, that written agreement should control to the extent of any conflict.
Cancellations, Appointments, and Refunds
Appointment scheduling, service timing, cancellations, and refund treatment may depend on the specific engagement, invoice, proposal, or written service arrangement. Unless Ramsay Resilience Group agrees otherwise in writing, the following general terms apply to appointments and service-related cancellations initiated through or in connection with the website.
Appointment Booking and Scheduling
Appointments are booked directly with Ramsay Resilience Group and are subject to availability, scope alignment, and any pre-service requirements identified during the engagement process.
Website booking or inquiry tools, where available, are intended to facilitate scheduling interest and communication, but do not guarantee final reservation, project acceptance, or service performance unless Ramsay Resilience Group confirms the engagement.
Appointment Changes and Notice Period
Based on current intake information, appointments may be changed with at least 14 days’ notice.
Requests to reschedule with less notice may be reviewed on a case-by-case basis, but Ramsay Resilience Group is not obligated to accommodate late changes, rushed reschedules, or timeline adjustments that affect staffing, planning, travel, or reserved project capacity.
Cancellation Before Work Begins
Based on current intake information, if a customer cancels before Ramsay Resilience Group begins the work, the work does not occur unless the matter involves a trial walkthrough or another written exception agreed by the parties.
Ramsay Resilience Group may also decline to proceed where scheduling requirements, payment conditions, or scope alignment are not met.
No Refund Policy
Based on current intake information, Ramsay Resilience Group maintains a no refunds policy.
This no-refund policy applies unless Ramsay Resilience Group expressly agrees otherwise in writing for a specific engagement, invoice, or project structure.
Effect of Work Commencement
Once project preparation, review, scheduling, assessment work, consulting work, analysis, reporting activity, or other engagement activity has begun, Ramsay Resilience Group may treat the service commitment as active and may decline cancellation-based refund requests, rescope requests, or retrospective fee disputes except as otherwise required by law or agreed in writing.
Written Agreements May Control
Certain projects may involve separate written scope documents, proposals, invoices, trial arrangements, milestone structures, or recurring service terms that contain more specific scheduling, cancellation, rescheduling, or refund rules.
Where a separate written agreement applies, that document should control to the extent of any conflict with these general website terms.
This section is intended to provide a general website-level statement of appointment and cancellation handling based on the completed intake. For higher-value or custom engagements, Ramsay Resilience Group should continue using project-specific written terms, invoices, or proposals so timing, notice, cancellation treatment, and any exceptions are clearly documented.
Intellectual Property and Limited Rights
All website content, branding, service descriptions, written materials, graphics, layouts, documents, reports, recommendations, frameworks, methodologies, media, and related content made available by Ramsay Resilience Group are protected by intellectual property and other applicable rights. Except where Ramsay Resilience Group expressly agrees otherwise in writing, no ownership rights are transferred through use of the website.
Ownership of Website Content
Based on current intake information, Ramsay Resilience Group and its related intellectual property owners retain ownership of the website, its content, its branding, logos, documents, media, service descriptions, and related business materials.
Nothing in these Terms grants any user a right to claim ownership in any website content, business method, report framework, or related material unless expressly stated in a separate written agreement.
Limited Website Use Right
Subject to these Terms, Ramsay Resilience Group grants you a limited, revocable, non-exclusive, non-transferable right to access and use the website for your own lawful internal business review and evaluation of Ramsay Resilience Group’s services.
This limited right does not include any ownership transfer, resale right, republication right, sublicensing right, or commercial exploitation right in website content.
Delivered Reports and Client Materials
Based on current intake information, when reports are generated and provided to a client, the report becomes the client’s source document for the client’s internal business use, but the underlying intellectual property, methods, frameworks, structure, and original know-how remain the property of Ramsay Resilience Group unless otherwise agreed in writing.
Any broader ownership transfer, licensing expansion, white-label use, redistribution permission, or derivative-use right must be expressly stated in a separate written agreement.
Prohibited Uses
You may not, without prior written permission from Ramsay Resilience Group:
- Copy, reproduce, republish, or redistribute website content or business materials
- Resell, sublicense, or commercially exploit the website or its content
- Modify, adapt, or create derivative materials based on protected content
- Use website content for competitive analysis, competitive replication, or substitute service creation
- Use website content, documents, or materials to train artificial intelligence models, machine learning systems, or similar automated systems
Trademarks, Branding, and Identity
Ramsay Resilience Group names, logos, branding elements, and related marks are protected business identifiers. You may not use them in a manner that suggests sponsorship, endorsement, affiliation, partnership, or approval without Ramsay Resilience Group’s prior written consent.
Case Studies and Portfolio Rights
Based on current intake information, Ramsay Resilience Group may use project experience, anonymized summaries, and de-identified operational information in case studies, blog content, portfolio materials, and similar business content, provided that client-specific identifying information is removed to help protect client confidentiality.
If a separate confidentiality agreement or written project term imposes stricter restrictions, that written agreement should control.
This section is intended to preserve ownership of Ramsay Resilience Group’s website materials, consulting methods, and related business content while allowing normal website viewing and evaluation. Where a client receives deliverables, the client’s internal-use rights and Ramsay Resilience Group’s retained intellectual property should be clarified further in the governing proposal, invoice, or service agreement where needed.
Acceptable Use Restrictions
You may use the website only for lawful, legitimate, and good-faith purposes consistent with these Terms. You may not use the website, its content, its forms, or its related communications channels in any way that interferes with Ramsay Resilience Group’s business operations, violates law, misuses protected content, or disrupts other users or systems.
Unlawful or Harmful Use Prohibited
You may not use the website to:
- Violate any applicable law, regulation, or third-party right
- Engage in fraud, deception, impersonation, or misrepresentation
- Transmit unlawful, abusive, threatening, defamatory, or harassing content
- Interfere with the operation, security, or integrity of the website
Misuse of Forms and Communications
You may not misuse website forms, scheduling tools, inquiry channels, or business communications by:
- Submitting false, misleading, or fraudulent information
- Using forms for spam, solicitation abuse, or unrelated marketing
- Sending malicious files, harmful links, or disruptive content
- Using the website primarily to overwhelm, test, or burden communications systems without authorization
Scraping, Automation, and Data Extraction
You may not scrape, harvest, index, extract, copy, or systematically collect website content, contact data, service descriptions, metadata, or other materials by automated or manual means without prior written permission.
Unauthorized bots, crawlers, scripts, mass-query tools, or other automated access methods are prohibited except to the extent unavoidable for ordinary search engine indexing that Ramsay Resilience Group permits.
Reverse Engineering and Competitive Misuse
You may not reverse engineer, deconstruct, replicate, benchmark for competitive copying, or otherwise use the website or its materials to build competing services, competing content, or substitute frameworks based on Ramsay Resilience Group’s protected business methods or presentation.
AI Training and Machine Learning Restrictions
Based on current intake instructions, you may not use the website, its content, reports, documents, written materials, service descriptions, or other protected materials to train artificial intelligence models, machine learning systems, language models, recommendation systems, or similar automated tools without prior written consent.
Resale, Redistribution, and Unauthorized Reuse
You may not resell, repackage, redistribute, republish, sublicense, or otherwise exploit website content, contact pathways, service descriptions, or related business materials for commercial use without prior written permission.
This restriction applies together with the Intellectual Property section and any other applicable project-specific restrictions.
Ramsay Resilience Group reserves the right to restrict, block, suspend, or otherwise respond to conduct that it reasonably believes violates these Terms, threatens the website, abuses communication tools, misuses protected content, or creates legal, operational, or security risk. The absence of user accounts on the current site does not limit Ramsay Resilience Group’s ability to investigate misuse, preserve records, or protect its systems and business interests.
Disclaimers
The website and Ramsay Resilience Group’s public-facing materials are provided for general informational, business development, and service-description purposes. They do not create guarantees of outcome, universal applicability, uninterrupted availability, or regulatory approval. Users and clients are responsible for evaluating whether any service, recommendation, or business communication is appropriate for their specific circumstances.
Website Information Disclaimer
Content on the website is intended to describe services, provide general business information, and facilitate contact with Ramsay Resilience Group. It is not a guarantee that any specific service, result, scope, or engagement outcome will apply in every situation.
Website content may be updated, revised, or removed over time, and Ramsay Resilience Group does not guarantee that all website information will remain complete, current, or available at all times.
No Guaranteed Outcomes
Based on current intake information, Ramsay Resilience Group provides risk assessments for business planning and evaluates levels of risk in operational environments, including OSHA-aware consulting work where applicable.
Ramsay Resilience Group does not guarantee OSHA compliance, regulatory clearance, incident elimination, business success, uninterrupted operations, perfect safety outcomes, or any specific client business result.
No Express Warranty
Based on current intake information, Ramsay Resilience Group does not offer an express warranty, satisfaction guarantee, service-level guarantee, or limited remedy guarantee through the website unless expressly stated in a separate written agreement signed or accepted by Ramsay Resilience Group.
Use at Your Own Business Judgment
Any reliance on website information, public-facing content, or general communications is at your own risk and subject to your own business judgment, legal review, operational review, and implementation decisions.
Recommendations and evaluations are inherently dependent on client cooperation, the quality of information provided, actual site conditions, timing, follow-through, and operational factors outside Ramsay Resilience Group’s control.
Third-Party Systems and Vendors
Website performance, communications, scheduling, invoicing, hosting, analytics, email delivery, CRM activity, or other user experience elements may depend in part on third-party platforms, software, service providers, and vendors.
Ramsay Resilience Group is not responsible for failures, delays, outages, restrictions, or disruptions caused by third-party systems, internet providers, software vendors, hosting issues, platform changes, or other external services beyond its reasonable control.
Force Majeure and Events Outside Control
Ramsay Resilience Group is not responsible for delays, interruptions, or inability to perform caused by events outside its reasonable control, including acts of God, severe weather, utility failures, labor shortages, cyber incidents, platform outages, supply chain disruption, transportation issues, governmental actions, or other force majeure events.
Performance timelines, availability, and service continuity may be affected by such events without creating liability where legally permitted.
This disclaimer section is intended to prevent users from treating public website content or general consulting descriptions as a guarantee of legal compliance, business performance, or universal suitability. More specific disclaimers may also appear in proposals, reports, invoices, service agreements, or project-specific communications where additional context is necessary.
Limitation of Liability
To the fullest extent permitted by applicable law, Ramsay Resilience Group’s liability arising out of or relating to the website, website use, public-facing content, inquiries, communications, or any service relationship shall be limited as set out below. These limitations are intended to allocate risk fairly and reflect the nature of advisory and consulting work, which depends on client cooperation, implementation, timing, third-party systems, and operational factors outside Ramsay Resilience Group’s control.
Cap on Direct Liability
Based on current intake instructions, if a claim is brought arising from services performed by Ramsay Resilience Group, the maximum amount recoverable from Ramsay Resilience Group shall, to the fullest extent permitted by law, be limited to the total amount actually paid by the claimant to Ramsay Resilience Group for the specific services giving rise to the claim.
By way of example only, if the total amount paid for the relevant service was $100 or $1,000, the maximum recoverable amount would not exceed that amount, unless a different limitation is required by law or expressly stated in a separate written agreement.
No Liability for Indirect or Consequential Losses
To the fullest extent permitted by law, Ramsay Resilience Group shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, including but not limited to:
- Lost profits or lost revenue
- Business interruption
- Loss of opportunity
- Loss of data or corruption of data
- Operational downtime
- Reputational harm
- Client, customer, or vendor relationship losses
- Costs of replacement services or substitute consultants
Website and Informational Content Liability
Ramsay Resilience Group shall not be liable for claims based solely on reliance on general website content, public-facing descriptions, blog material, informational content, or general communications where no separate written service engagement has been accepted and paid for.
Website content is general in nature and is not a substitute for site-specific review, project-specific scope, legal advice, regulatory certification, or operational implementation.
Client Responsibility and Implementation Risk
Ramsay Resilience Group provides advisory and consulting services. Clients remain responsible for their own decisions, internal operations, implementation steps, regulatory obligations, employee conduct, workplace conditions, and follow-through on any recommendations, reports, or planning materials provided.
Ramsay Resilience Group is not responsible for outcomes caused by incomplete information, inaccurate client inputs, failure to implement recommendations, delayed implementation, changed site conditions, or other circumstances outside its control.
Third-Party and External Dependencies
Ramsay Resilience Group shall not be liable for damages or losses arising from third-party platforms, vendors, hosting providers, CRM tools, email systems, payment systems, internet outages, software failures, or other external systems and dependencies not under its direct control.
Where the Limitation Does Not Apply
Nothing in this section is intended to exclude or limit liability to the extent such limitation is prohibited by applicable law. If a court or other authority determines that a particular limitation is unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted.
This limitation of liability section should also be read together with any project-specific proposal, invoice, or written service agreement that may contain more specific risk-allocation language.
This section is intentionally drafted to support the intake instruction that recovery should be limited to the amount paid for the services at issue, while also excluding broader categories of indirect and consequential damages where legally permitted. For higher-risk or higher-value engagements, matching limitation language should also appear in the governing proposal, invoice, or service agreement.
Governing Law, Venue, and Dispute Handling
These Terms, and any dispute, claim, or controversy arising out of or relating to the website, website use, public-facing content, inquiries, or related interactions with Ramsay Resilience Group, shall be interpreted and governed in accordance with the law identified below, except to the extent superseded by mandatory law that cannot be waived.
Governing Law
Based on current intake information, these Terms and any related dispute shall be governed by the laws of the State of New Jersey, without regard to conflict-of-law principles that would require application of another jurisdiction’s law.
Venue and Forum
Based on current intake instructions, disputes should remain in New Jersey. To the fullest extent permitted by law, any claim or legal proceeding arising out of or relating to these Terms or the website shall be brought exclusively in the state or federal courts located in New Jersey, and each party consents to the personal jurisdiction and venue of those courts.
No Mandatory Arbitration Added Here
Based on current intake information, these website Terms do not currently impose a mandatory arbitration requirement or a required mediation-first process. If Ramsay Resilience Group later adopts a different dispute mechanism in a separate written agreement, that written agreement may govern the applicable engagement.
Informal Resolution Encouraged
Before initiating formal legal action, users are encouraged to contact Ramsay Resilience Group directly to attempt a good-faith business resolution. Nothing in this paragraph limits Ramsay Resilience Group’s right to seek immediate injunctive or protective relief where misuse of the website, intellectual property, confidential business materials, or unlawful conduct is at issue.
Notice of Updates to These Terms
Based on current intake information, notice of updates to these Terms may be provided by email notice.
Ramsay Resilience Group may also update the Terms by revising the effective or last updated date on the page, posting the revised Terms on the website, or otherwise providing notice where appropriate.
Right to Modify Website Features and Terms
Based on current intake information, Ramsay Resilience Group reserves the right to modify website content, services, features, pricing descriptions, policies, and these Terms without prior notice where permitted by law.
Continued use of the website after updated Terms are posted or otherwise communicated may be treated as acceptance of the revised Terms to the extent permitted by law.
This section is intended to keep website-related disputes anchored in New Jersey, consistent with the completed intake. For paid engagements, consulting projects, or custom retainers, the governing law, venue, notice, and dispute clauses should also appear in the controlling proposal, invoice, or service agreement so they are repeated in the operative contract documents.
Contact Information and Final Legal Provisions
The following provisions govern how these Terms are administered, interpreted, and updated, and how users may contact Ramsay Resilience Group regarding website use, service inquiries, or legal and policy-related questions.
Entire Website Agreement
These Terms govern use of the public website and related website interactions. They are intended to operate together with the Privacy Policy and any other public-facing website notices posted by Ramsay Resilience Group.
If you later enter into a separate proposal, invoice, statement of work, consulting agreement, or other written service document, that separate written agreement may supplement or control over these website Terms to the extent of any conflict for the paid engagement.
Severability
If any provision of these Terms is held to be invalid, unenforceable, or unlawful by a court or other authority of competent jurisdiction, that provision shall be limited or severed only to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
No Waiver
Failure by Ramsay Resilience Group to enforce any right, restriction, or provision in these Terms shall not operate as a waiver of that right or any other right. Any waiver must be express and in writing to be effective.
Right to Update These Terms
Ramsay Resilience Group may revise these Terms from time to time. Based on current intake information, updates may be communicated by email notice where appropriate, and may also be reflected by updating the effective date or last updated date on the Terms page.
Continued use of the website after revised Terms are posted or otherwise communicated may be treated as acceptance of the updated Terms to the extent permitted by law.
Assignment and Transfer
You may not assign or transfer any rights or obligations under these Terms without Ramsay Resilience Group’s prior written consent. Ramsay Resilience Group may assign or transfer these Terms in connection with a business reorganization, sale, merger, asset transfer, or similar transaction where legally permitted.
Headings and Interpretation
Section headings are included for convenience only and do not limit the meaning of the provisions they label. These Terms shall be interpreted fairly and not strictly against the drafting party solely because the text was prepared by or for that party.
Contact Information
If you have questions about these Terms of Use, website content, billing-related website notices, or other legal or policy matters related to the site, you may contact:
Ramsay Resilience Group LLC
Upper Saddle River, NJ 07458
Contact: Michael Ramsay
Email: [email protected]
Phone: (201) 739-4685
This final section is intended to make the Terms page more complete and more enforceability-oriented at the website level. For best protection, the same core rules on billing, cancellations, intellectual property, disclaimers, liability limits, and governing law should also appear in Ramsay Resilience Group’s proposals, invoices, and project-specific agreements.