Privacy Policy
Ramsay Resilience Group LLC (“Ramsay Resilience Group,” “RRG,” “we,” “our,” or “us”) respects your privacy and is committed to explaining how we collect, use, disclose, retain, and protect information through our website, business communications, consultation process, and related service delivery activities. This Privacy Policy applies to www.ramsayresiliencegroup.com and related interactions governed by the practices described below.
Scope of This Privacy Policy
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information and related business contact information obtained through our website, inquiry forms, consultations, email communications, and other business interactions with Ramsay Resilience Group LLC.
Ramsay Resilience Group primarily provides business continuity planning, operational risk assessments, OSHA compliance consulting, safety program development, training sessions, and simulation exercises for business clients in the United States. Our services are intended primarily for business-to-business interactions rather than consumer-facing retail activity.
Even where our services are business-focused, certain privacy laws may still apply to information that identifies or could reasonably be linked to an individual, including business contact data such as names, job titles, email addresses, phone numbers, and communications submitted through the website or during consultations.
This Privacy Policy applies only to information handled by Ramsay Resilience Group in connection with the website and the business activities described here. It does not necessarily apply to third-party websites, platforms, plugins, analytics tools, CRM providers, or other services that we do not own or control, even when those services are linked from the website or used in support of our operations.
By using the website or submitting information through our contact and consultation channels, you acknowledge that your information may be handled in accordance with this Privacy Policy, subject to any additional agreements or disclosures that may apply to a specific engagement.
Information We Collect
We collect information that is reasonably necessary to respond to inquiries, communicate with prospective and current clients, deliver consulting and advisory services, operate the website, and support ordinary business administration. The exact information collected depends on how you interact with us.
Information You Provide Directly
When you contact us or request information, we may collect information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Company name
- Job title
- Contact form submissions
- Consultation requests and related details
- Email communications and other written messages
- Testimonials, endorsements, or feedback you choose to provide
Business and Operational Information
In connection with service inquiries or project discussions, you may also provide business-related information, such as facility context, operational concerns, risk or continuity planning needs, compliance questions, project scope information, and other details relevant to evaluating or delivering services.
This information may include details about your operations, personnel roles, process concerns, safety issues, business continuity challenges, or organizational priorities where relevant to the engagement.
Information Collected Automatically
When you visit the website, we may automatically collect limited technical and usage information through cookies, analytics tools, or similar technologies. This may include:
- Browser type and version
- Device type
- IP address or approximate geographic region
- Pages visited and general site interaction
- Referral source information
- Session timing and aggregate traffic patterns
Communications, Testimonials, and Voluntary Submissions
We may retain messages sent through contact forms, direct email communications, and testimonials or recommendations that you voluntarily provide. Testimonials are used only with permission based on current intake information.
We do not currently indicate that users can create public accounts, upload public-facing content, or post public comments on the website.
Information We Do Not Intentionally Collect
We do not intentionally collect sensitive personal information such as health information, biometric data, government-issued identification numbers, or similarly sensitive categories of personal data through the website.
We also do not currently collect account registration credentials or public user login information because the website does not currently offer those features.
Payment Information
We do not currently collect payment card information directly through the website. Based on current intake information, payments are handled through invoicing workflows and check-based processes rather than a direct website card-entry checkout system.
If payment processing methods change in the future, this Privacy Policy may be updated to reflect those practices.
We collect information with the goal of supporting legitimate business communication, service delivery, website operation, and related administrative needs. We do not state that every visitor will provide every category of information listed above, and the categories collected will vary depending on the nature of the interaction.
How We Collect Information
We collect information through direct interactions with users, clients, and business contacts, as well as through ordinary website technologies that help us understand site use and support business operations. The exact method of collection depends on how you engage with us.
Website Forms and Direct Submissions
We collect information when you complete a contact form, request a consultation, submit an inquiry, or otherwise provide information directly through the website.
This may include your name, company name, contact details, job title, project questions, business concerns, and any other information you choose to submit.
Email, Phone, and Consultation Communications
We collect information when you communicate with us by email, phone, video call, consultation, scheduling exchange, follow-up message, or similar business communication channel.
This may include the content of your communications, service needs, project details, and related business information relevant to responding to your request or providing services.
Networking and Business Development Interactions
We may also collect information when you share business contact information with us during networking, referrals, introductions, business outreach, or other professional interactions.
In those cases, we may retain the information you or another authorized contact provide for legitimate business communication and relationship management purposes.
Cookies, Analytics, and Similar Technologies
We may collect limited technical and usage information automatically through cookies, analytics platforms, embedded tools, and similar website technologies.
This can include information such as browser type, device information, page visits, referral sources, IP-based location approximation, and general website interaction patterns.
Voluntary Testimonials and Feedback
We may collect information when you voluntarily provide a testimonial, endorsement, review theme, recommendation, or business feedback about our services.
Based on current intake information, testimonials are used with permission.
No Public Accounts or Routine Public Uploads
Our website does not currently appear to offer general public account registration, open community posting features, or routine public file upload systems.
If future site functionality changes to include those features, this Privacy Policy may be updated accordingly.
We collect information primarily from the information people choose to provide directly and from standard website technologies. We do not state that we obtain personal information from large external consumer data brokers or unrelated third-party profiling sources based on the current intake information.
How We Use Information
We use information for legitimate business and operational purposes connected to website management, client and prospect communications, consulting service delivery, internal administration, improvement of our business processes, and lawful protection of our business interests. The way information is used depends on the nature of the relationship and the type of interaction involved.
Responding to Inquiries and Requests
We may use information to:
- Respond to contact form submissions and consultation requests
- Answer questions about our services, scope, availability, or process
- Communicate with prospective clients and business contacts
- Schedule calls, meetings, walkthroughs, and related discussions
Providing and Supporting Services
We may use information to:
- Evaluate project fit and service needs
- Prepare proposals, recommendations, and service discussions
- Deliver consulting, assessments, training, continuity planning, and related services
- Coordinate communications before, during, and after an engagement
Business Operations and Improvement
We may use information to:
- Operate, maintain, and improve the website
- Review website traffic, engagement, and general usage patterns
- Improve service delivery, communications, and internal workflows
- Develop clearer and more relevant business materials and outreach
Marketing and Outreach
We may use contact information for professional outreach, email communication, and marketing-related activity where appropriate to the business relationship.
This may include follow-up communications, updates about services, or related business development messaging. You may request to opt out of marketing-oriented communications by contacting us directly.
Recordkeeping and Administrative Purposes
We may use information to:
- Maintain business records and communication history
- Document consultations, scope discussions, and client interactions
- Support invoicing, administrative coordination, and operational follow-up
- Retain materials needed for internal reference and continuity of service
Security, Legal, and Protective Uses
We may use information where reasonably necessary to protect our business, investigate suspected misuse, enforce our policies, comply with applicable law, respond to lawful requests, preserve evidence, or protect the rights, safety, or operations of Ramsay Resilience Group and others.
We do not state that personal information is used for highly automated decision-making with legal or similarly significant effects. Based on current intake information, any personalization or profiling use is limited and tied primarily to improving service delivery and communication relevance rather than automated eligibility or high-consequence decision systems.
Data Retention and Security
We retain information for as long as reasonably necessary to operate the business, respond to inquiries, maintain records, support service delivery, protect our interests, and comply with legal or administrative obligations. We also use reasonable administrative and technical measures intended to protect information against unauthorized access, misuse, alteration, or disclosure.
How Long We Keep Information
Information may be retained for different lengths of time depending on the nature of the relationship, the purpose for which the information was collected, and any ongoing business, recordkeeping, contractual, or legal need associated with that information.
For example, we may retain inquiry records, project communications, service-related materials, and client contact information for reasonable follow-up, historical reference, continuity of service, internal administration, or legal protection purposes.
Current Retention Approach
Based on current intake information, data is retained as long as necessary for business and legal purposes. A formal written retention schedule is not currently documented, and retention decisions are presently handled according to business need, recordkeeping value, project history, and applicable legal considerations.
If a formal retention schedule is adopted later, this Privacy Policy may be updated to reflect that change.
Security Measures
We use reasonable safeguards intended to protect information from unauthorized access, misuse, accidental loss, or inappropriate disclosure.
Based on current intake information, these measures may include secure hosting, password protection, and limited access controls.
Access Controls
Access to information is intended to be limited to authorized personnel with a legitimate business need. Based on current intake information, access is currently limited primarily to the business owner and authorized internal personnel where applicable.
No Absolute Security Guarantee
While we use reasonable safeguards, no website, server, email system, device, platform, or method of electronic transmission or storage can be guaranteed to be completely secure.
For that reason, we cannot promise absolute security, and users should use appropriate discretion when transmitting information electronically.
Retention and Security Updates
Our storage methods, systems, vendors, security practices, and recordkeeping processes may evolve over time as the business changes, new tools are adopted, or additional legal and operational needs arise.
If those practices change materially, we may revise this Privacy Policy accordingly.
This section is intended to describe our current practical approach to retention and security without overstating formal controls or certifications that are not identified in the intake materials. It should be kept aligned with actual hosting, access, backup, and internal workflow practices as those evolve.
Your Privacy Rights and Choices
Depending on your state of residence, the nature of your relationship with us, and whether applicable privacy law covers the information and processing activity at issue, you may have rights relating to certain personal information we maintain about you. Because Ramsay Resilience Group primarily operates in a business-to-business context, the exact scope of any privacy rights may vary based on the law that applies and whether the information is treated as covered personal data under that law.
Access, Correction, and Deletion Requests
Where applicable law provides those rights, you may request access to certain personal information we maintain about you, request correction of inaccurate information, or request deletion of certain personal information.
These rights are not absolute, and we may decline or limit a request where permitted by law, including where information must be retained for legal, contractual, security, recordkeeping, or legitimate business purposes.
Opting Out of Marketing Communications
If you no longer want to receive marketing-oriented communications or outreach from us, you may request to opt out by contacting us directly.
Even if you opt out of marketing communications, we may still send non-marketing messages where reasonably necessary for business communications, service-related follow-up, or administrative purposes.
Cookies and Browser-Level Choices
Depending on your browser or device settings, you may be able to manage certain cookies, delete stored cookies, or restrict some tracking technologies through browser-level controls.
Disabling cookies may affect the availability, performance, or functionality of some website features.
How to Submit a Privacy Request
You may submit a privacy-related request by contacting us at [email protected].
Please provide enough information for us to understand the request and reasonably verify your identity or authority to make the request, where verification is appropriate.
Verification and Response Limitations
Before acting on certain requests, we may need to verify the identity of the requestor or confirm the requestor’s authority to act on behalf of another individual or organization.
If we cannot reasonably verify a request, if the request is overly broad, or if an exception applies, we may deny the request in whole or in part as permitted by law.
No Discrimination for Exercising Applicable Rights
Where required by applicable law, we will not unlawfully discriminate against an individual for exercising an applicable privacy right.
However, certain information, communications, or services may still need to be retained or limited where required for legitimate operational, contractual, security, or legal reasons.
This section provides general notice of privacy-related choices and request pathways. More specific state-based rights, if applicable, should be addressed in the state-specific section of the Privacy Policy so the scope, limitations, and request procedures are described more precisely.
State-Specific Privacy Rights
Certain U.S. state privacy laws may provide additional rights to residents of those states. Because Ramsay Resilience Group primarily operates in a business-to-business context, the scope of any such rights may depend on the state, the type of information involved, the role of the individual whose information is at issue, and whether the applicable law covers our organization and processing activities.
This section is intended to provide general notice of possible state-specific rights and request pathways. It should not be interpreted to mean that every listed law automatically applies to every visitor, every communication, or every category of data we process.
California Residents
If California privacy law applies to our processing activities, California residents may have rights to request access to certain personal information, request deletion of certain personal information, request correction of inaccurate personal information, and receive information about categories of personal information collected, the purposes for which that information is used, and categories of third parties to whom it may be disclosed.
Where required by applicable California law, qualifying individuals may also have rights relating to the sale or sharing of personal information or the use of certain categories of sensitive personal information. Based on our current intake information, we do not state that we sell personal information.
Residents of Other States With Privacy Laws
Residents of certain other states may also have privacy rights under applicable law, which may include rights to request access, correction, deletion, or a copy of certain personal information, and rights to opt out of certain advertising, sale, or profiling activities where those laws apply.
Because state laws vary in coverage, definitions, exemptions, and thresholds, the rights available to a particular individual may depend on the applicable state law, the relationship between the individual and the business, and the nature of the information involved.
B2B Context and Applicability
Ramsay Resilience Group primarily serves business clients and collects information mainly in a business-to-business context. Even so, some state privacy laws may still apply to certain identifiable business contacts, communications, and related records, while other laws may exclude certain commercial or employment-context information from some consumer-rights frameworks.
For that reason, privacy requests are evaluated based on the law that may apply, the role of the requestor, and whether the information at issue is covered by that law.
Submitting State-Based Privacy Requests
To submit a privacy request, please contact us using the contact information listed in this Privacy Policy. Please provide enough information for us to understand the request and reasonably verify your identity or authority, where verification is appropriate.
We may request additional information where necessary to process the request, confirm the requestor’s authority, or determine whether the requested action is required or permitted under applicable law.
Response Timing and Limitations
Where applicable law requires a response, we will review and respond to qualifying requests within the time required by law, subject to any permitted extensions, exceptions, or verification requirements.
We may deny or limit a request where permitted by law, including where the request cannot be reasonably verified, where the information must be retained for legal or legitimate business purposes, or where the law does not apply to the specific data or interaction.
Appeals and Further Review
If applicable law provides an appeal process and a request is denied, you may contact us again and clearly identify the communication as an appeal request. We will review the appeal to the extent required by the applicable law.
State privacy laws continue to evolve, and this section may be updated as legal requirements, business practices, or website technologies change over time.
This section is intentionally written to stay aligned with current intake facts without overstating statutory coverage, automated opt-out tooling, or state-specific obligations that may depend on business size, thresholds, exemptions, or future implementation choices. It should be reviewed whenever new advertising tools, consent tools, data-sharing practices, or jurisdictional obligations are added.
Children’s Privacy
Ramsay Resilience Group’s website and services are intended primarily for business users, business contacts, and organizations seeking professional consulting or advisory support. Our website is not directed to children.
No Knowing Collection From Children
Based on current intake information, we do not knowingly target or intentionally collect personal information from children under 13 or minors under 18 through the website.
If we learn that personal information has been submitted by a child in a manner that is not permitted by applicable law, we will take reasonable steps to review the situation and, where appropriate, delete the information from our records or limit its use.
If you believe that a child has provided personal information to us through the website or other direct communication channel, please contact us using the contact information in this Privacy Policy so we can review and address the matter.
Contact Information and Privacy Requests
If you have questions about this Privacy Policy, want to request access to, correction of, or deletion of certain information, or want to submit another privacy-related request, you may contact us using the information below.
Business Contact Information
Ramsay Resilience Group LLC
Upper Saddle River, NJ 07458
Email: [email protected]
Phone: (201) 739-4685
How To Submit a Request
When submitting a privacy-related request, please provide enough detail for us to understand the nature of your request, identify the relevant records if possible, and reasonably verify your identity or authority where appropriate.
We may ask for additional information if needed to process or verify a request.
We will review privacy-related requests in light of the information provided, the nature of the relationship, any applicable law, and any legal, security, contractual, or legitimate business obligations that may affect the request.
